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CLAIM PROCESS
  1. File a tracer with the carrier for lost shipments and notify the carrier about damaged packages as soon as possible. File a claim with the carrier if they have any free coverage/liability, like FedEx and UPS.
    1. Take proper exceptions on the delivery receipt when any loss or damage is apparent at the time of taking delivery.
  2. Complete a SHIPSURANCE claim form, and provide all required documents within one hundred and twenty (120) calendar days from the date of shipment.
    1. If the shipment is sent via the United States Postal Service (USPS), and the claim is for loss the Insured must wait 20 calendar days (Domestic shipments) or 40 calendar days (International shipments) before filing claim with SHIPSURANCE.
  3. Attach the following to this form:
    1. Copy of the carrier's tracer/claim form with the claim number, tracking number, and other related information from the carrier.
    2. Copy of the carrier's settlement check and stub. DO NOT WAIT FOR CARRIER CHECK TO FILE CLAIM WITH SHIPSURANCE.
    3. Copy of original invoice/receipt to/from the recipient.
      1. If the claim is for damage please describe the damage. If repairs are possible, include the cost of the repair from disinterested 3rd party. If repairs are NOT possible, include the salvage value.
      2. If the claim is for damage, photos and inspection may be required. Retain all packaging material and damaged goods in its original form as received. DO NOT FAX PHOTOGRAPHS.
    4. Shipments sent via the United States Postal Service (USPS): Claim statement/affidavit form signed by the recipient. Digital affidavit available.
Mail: SHIPSURANCE, 21900 Burbank Blvd., Ste 100, Woodland Hills, CA 91367
Fax: 818-668-8899
Email: claims@shipsurance.com
Attach: To the Shipsurance Management Center website

 

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